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Level 2 Certificate in Principles of Business Administration

Course Overview

This qualification will give the underpinning knowledge that is required to successfully work in a range of different environments in a business administration role. Develop essential knowledge of how to carry out administrative tasks such as how to manage information and supporting events. Also learn how to apply the knowledge in a variety of industries and job roles.

This course is equivalent to a level 5 in Scotland based on the Scottish Credit and Qualification Framework.

Key Information

Course Length
8 to 12 weeks

Course Level
Level 2

Awarding Body
(E-certificates upon achievement)

Learning Method(s)
Online materials
Online assessment

For Individuals


  • Fully online course and assessments
  • Study from anywhere, at any time
  • Gain an accredited level 2 qualification
  • Equivalent to a Scottish level 5 based on the Scottish Credit and Qualification Framework
  • Nationally recognised
  • Access to an award-winning e-learning platform
  • Perfect for beginners
  • Unlimited support from qualified tutors
  • Receive a digital e-certificate upon completion
  • No hidden costs

Cost and Funding Information

Funded Course

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Unit 1: Principles of providing administrative services

This unit will develop knowledge on a range of administrative support tasks as well as meeting types, different mail services and how to organise travel and accommodation. This unit also covers the impact of delivering poor customer service.

Unit 2: Principles of business document production and information management

This unit will provide an understanding of how to prepare and distribute business documents and identify how information is managed in business organisations.

Unit 3: Understand employer organisations

This unit will provide an understanding of different organisational structures and the organisational environment.

Unit 4: Understand communication in a business environment

This unit looks at the skills of written and verbal business communication, including identifying appropriate body language and tone of voice when communicating verbally.

Unit 5: Principles of developing working relationships with colleagues

This unit explores the principles of effective team-working and how to 'buddy' a colleague.

Unit 6: Exploring social media

This unit covers the opportunities and threats associated with using social media and the application of social media within a business.

Unit 7: Safe use of online and social media platforms

This unit covers the safe use of social media platforms, how to adopt appropriate security methods to safeguard your systems and data, threats on the internet and how to protect your online devices from online security attacks and fraud. This unit will also cover the implications of entering personal information onto social media sites and the legal measures that address the protection of data.